Allegiance Group Achieves HITRUST CSF Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates Allegiance Group is committed to meeting key regulations and protecting sensitive information.
HITRUST CSF Certified status demonstrates that the organization’s COLLECTPlus application has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places Allegiance Group in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.
“Organizations, like ours, are under great pressure to meet complex compliance requirements that include technical and process elements such as HIPAA, NIST, ISO and COBIT,” said Anne Orrick, COO, Allegiance Group. “HITRUST CSF is the gold-standard that needs to be met. Allegiance Group is pleased to be able to demonstrate its commitment by achieving HITRUST CSF Certification.”
“The HITRUST CSF has become the information protection framework for the health care industry. The CSF Assurance program is bringing a new level of effectiveness and efficiency to third-party assurance,” said Ken Vander Wal, Chief Compliance Officer, HITRUST. “The HITRUST CSF Certification is now the benchmark that organizations required to safeguard PHI are measured against with regards to information protection.”
A written collection policy sets the tone for how you extend credit and collect outstanding balances. It should outline the company’s procedures on a variety of topics such as what information to collect from a patient upfront and how to set up a payment plan. Most importantly, you should publish, train to and abide by the rules that the collection policy sets.
You’ll also want to think about how often you will contact a patient who has an outstanding balance and when to write off if it remains unpaid. The policy should follow the collective culture of your organization and define the workflow of who will complete which tasks throughout the process.
1. Observe the “C’s” of Patient Collections: Clear and Compassionate
Treat every patient the same way – and most importantly, provide clear details so your team can focus on their health and well-being. The conversations can be more about details surrounding co-insurance and payment arrangements.
This isn’t to say that collections of these dollars should be ignored – our goal is to urge you to standardize the way you deal with each patient – and publish the rules. Our experience over the years has shown that these types of actions will both increase your internal team’s confidence in collections and the clarity with which patients work with the organization.
2. Understand the way that Patient AR affects Days Sales Outstanding
We all know that collecting ‘more’ equals greater collections, but all HME providers aren’t affected the same way by their policy. You need to evaluate the type of business you do and the effort involved with chasing down patient balances.
Continue reading Collection Policy, Part 1: 3 Steps to a Stronger Collection Policy