Collection Policy Part 6: Capturing Patient-Pay Balances


Many patients feel healthcare is too expensive. Combine that with the number of high deductible plans on the rise, collecting payments from patients can be challenging. A survey by West, found that nearly three in five Americans delay paying their medical bills. And as each of you know, the longer a bill goes unpaid your chances of collecting the balance deceases. As a result, a certain percentage of patients who you work with will not pay their bill. Many of you deal with this scenario all too frequently! You know the importance of capturing your patient-pay balances.
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