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Collection Policy, Part 5: How to Use Your Collection KPIs

Collection Policy, HME order workflow, Private Pay Billing

It’s important to know how to use your collection KPIs once you have launched your collections policy. Review your key performance indicators (KPIs) on a regular basis. By keeping an eye on your trends, you will know if you need to adjust your policy or procedures.  Here are…

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Collection Policy, Part 4: Four Tips for Communicating your New Culture

There is usually a good reason you want to make a change in your organization – you are seeing moves in the competition, experiencing pricing pressures or seeing a rise in patient…

Gehring presents at Medtrade

Bruce Gehring  was selected to present at Medtrade Spring 2019. His topic, “How Call Centers Can Improve Patient Satisfaction.” Since patients are paying a greater portion of their healthcare, providers are looking…

Collections Policy, Part 3: Creating a collections culture

Once your policy is in place, you must develop a “collections culture” that values great customer service and efficient collections of AR – and makes both things a priority! Creating a collections…

COLLECTPlus Advisory Board Meeting for HDMS Users a great success!

We were pleased to host the COLLECTPlus Advisory Board meeting for the mutual clients of our partner Allegiance Group (AG) in December, 2018. The AG team created an environment of open and…

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