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Gehring presents at Medtrade

Call Center, Events

Bruce Gehring  was selected to present at Medtrade Spring 2019. His topic, “How Call Centers Can Improve Patient Satisfaction.” Since patients are paying a greater portion of their healthcare, providers are looking for ways to increase patient satisfaction. As a result, you are probably tracking communications between your…

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Collections Policy, Part 3: Creating a collections culture

Once your policy is in place, you must develop a “collections culture” that values great customer service and efficient collections of AR – and makes both things a priority! Creating a collections…

COLLECTPlus Advisory Board Meeting for HDMS Users a great success!

We were pleased to host the COLLECTPlus Advisory Board meeting for the mutual clients of our partner Allegiance Group (AG) in December, 2018. The AG team created an environment of open and…

Collection Policy, Part 2: Where do I start when creating a Collection Policy?

When creating a collection policy, your goal is to create a published document that outlines the company’s collection procedures.  It will include a variety of topics from setting up a patient record…

How company culture impacts collection results

Today, there is an urgency to improve patient collections. You have thoughtfully created your collection policy and procedures to meet your goals. Now what? The two keys to success that cannot be…

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