Category Archives: COLLECTPlus


Allegiance Group Announces Strategic Partnership with BASYS Processing


Allegiance Group announces a new strategic partnership with BASYS Processing, combining Allegiance Group’s industry-leading healthcare billing software, COLLECTPlus, with BASYS Processing’s world-class customer service and innovative debit and credit card processing solutions.

Through this partnership, Allegiance Group will augment its payment processing utilities and enhance the overall customer experience to expand its role as an integrated solution provider (ISP). The integration of COLLECTPlus and BASYS Processing‘s proprietary payment gateway will allow users to achieve better financial results, increase productivity and streamline workflows.

“Allegiance Group has partnered with BASYS because of their superior product platform capabilities and dedication to providing exceptional service for our customers. We are excited about integrating BASYS’ merchant card processing with the COLLECTPlus payment portal. Both companies agree the collaboration will allow our providers to capture patient payment information conveniently, securely and more cost effectively,” said Bruce Gehring, SVP, Business Development Manager for Allegiance Group.

“Earning the opportunity to work with Allegiance Group’s customers is something we are very excited about at BASYS!” said Brad Oddo, CEO of BASYS Processing. “With this partnership, both BASYS and Allegiance Group are actively listening to the needs of COLLECTPlus users and molding the software to requests such as text-to-pay capabilities.”

About BASYS Processing

BASYS Processing makes accepting debit and credit cards convenient, safe and affordable. They provide services and solutions that include countertop, mobile and virtual terminals, as well as e-commerce and point-of-sale, customized to fit any need. BASYS was founded in 2002 on one philosophy: to take care of our merchants, partners and employees so they never want to leave. Learn more about BASYS processing.

About Allegiance Group

Allegiance Group (AG) offers comprehensive patient pay patient billing and debt collection strategies for the Healthcare industry. AG has more than 15 years of experience in the HME, DME and pharmacy industries. Its solutions greatly reduce the amount of time spent on billing while increasing cash recovery and decreasing costs. COLLECTPlus, clients can integrate directly with their billing systems to automate the patient pay billing and collections cycle. The COLLECTPlus process starts with an easy to read invoice statement, followed by bundled services combining several billing and collection activities.

Collection Policy Part 6: Capturing Patient-Pay Balances


Many patients feel healthcare is too expensive. Combine that with the number of high deductible plans on the rise, collecting payments from patients can be challenging. A survey by West, found that nearly three in five Americans delay paying their medical bills. And as each of you know, the longer a bill goes unpaid your chances of collecting the balance deceases. As a result, a certain percentage of patients who you work with will not pay their bill. Many of you deal with this scenario all too frequently! You know the importance of capturing your patient-pay balances.
Continue reading Collection Policy Part 6: Capturing Patient-Pay Balances

Optimize Your Revenue Cycle Management


Allegiance Group provides turn-key solutions to automate the collection of outstanding balances for healthcare providers. In this article, HME Business mentions Allegiance Group as a provider that can help optimize your revenue cycle management.  (The following excerpts are from the article printed by HME Business in June 2019.)

How should RCM work in the world of HME and how can providers use IT to optimize their entire revenue performance?

 

This acronym-heavy HME industry, you might have come across yet another three-letter abbreviation, RCM. It stands for revenue cycle management, and it could change your business.

Don’t confuse RCM with billing. Billing is the process of filing claims with reimbursement sources such as Medicare or private payer plans.  Then  it follows up with those funding sources to ensure the claims get reimbursed. RCM is broader than that. RCM encompasses billing and claims management, but it also optimizes how claims denial is handled, how patient co-pays are collected, and how much staff time is expended on claims. Revenue Cycle Management tracks the revenues and costs related to a patient’s interaction with a healthcare provider from the beginning and end of the process. RCM is the umbrella under which all revenues are managed and maximized.

And now, RCM has come to the HME industry. In fact, in some ways, it has been here, thanks to the software systems and services that have proliferated in the HME industry. However, HME software makers have started working with providers in earnest to start defining how RCM should work in the HME industry to help providers overhaul their entire revenue performance — not just refine their billing.

Outsourcing (to optimize your revenue cycle management)

 

In addition to implementing new software solutions, another option is to outsource parts of the RCM process to third parties. Various third-party companies serving the HME industry specialize in particular elements of billing and claims processing. For instance, one outsourcer, Allegiance Group, specializes in patient pay and another, Prochant, focuses on insurance.

To learn more about how to  optimize your revenue cycle management, read the full article in HME Business.

COLLECTPlus Advisory Board Meeting for HDMS Users a great success!


We were pleased to host the COLLECTPlus Advisory Board meeting for the mutual clients of our partner Allegiance Group (AG) in December, 2018.

The AG team created an environment of open and honest feedback that made for some amazing troubleshooting and enhancement ideas. Seasoned users from Hart Medical, Carelinc and Sobaks Home Medical took the time to step through questions at each level of the collections process.   In addition, clients like SuperCare, connecting from the west coast, offered up powerful integration design ideas.

Of the 52 meetings I attended in December, this was by far the most collaborative and actionable! Be sure to attend the next one at the 2019 Users Conference in September!

Lisa Anderson, Universal Software Solutions

Collection Policy, Part 2: Where do I start when creating a Collection Policy?


When creating a collection policy, your goal is to create a published document that outlines the company’s collection procedures.  It will include a variety of topics from setting up a patient record to processing a payment. Keep in mind, the purpose of the policy is to help establish the collection culture of your organization and define who will complete which tasks throughout the process.

To begin, pull out your current documents. These notes will help you outline what is commonly known as your “workflow.” Your workflow will detail what happens when you receive an order and follows a patient’s journey until their bill is paid. Our patient invoice flow chart will give you some ideas on what to include.

Continue reading Collection Policy, Part 2: Where do I start when creating a Collection Policy?