Category Archives: News

Supercharging DME Revenues and Collections

In the midst of the global health crisis, we see new DME orders from referring physicians down approximately 10%. Large portions of the healthcare system closed, and business as we know it changed, perhaps forever. Now, as states reopen and the public health emergency moves to a new stage, suppliers venture out of their pandemic bunkers to survey the damage.

How can you, the suppliers, restore sales and collection rates during this uncertain middle age of COVID-19? Join us on Tuesday, June 9, 2020, at 1:00 PM ET to launch your business into the new normal.

What we will discuss

In this event, Supercharging DME Revenues and Collections in the Face of COVID-19, MiraVista and Allegiance Group compare notes, discuss supplier sales and collection trends since the outbreak, and provide strategies to:

  • Grow new order volume and revenue per order.
  • Boost revenue from existing patients through no-contact compliance encounters, recertification, and resupply.
  • Maximize collection rates to make-up for lost sales during the lockdown.​​
  • Sustain patient collections with no-contact payment methods.

Click here to join us – Tuesday, June 9, at 1:00 PM (ET)

As our guest to Supercharging DME Revenues and Collections in the Face of COVID-19, you will receive a $20 discount on this webinar. To receive your discount, click on the registration link, add the event to your cart and proceed to checkout. At checkout, click the button to “Add a coupon code.” Then type ALLEGIANCEGUEST0609, then click “apply” to see the updated rate. Proceed to checkout to enter registration and payment info.

Attendees will receive a digital recording of the event, and as always, we will host a question and answer segment to ensure participants can apply the learning objectives directly. In conclusion, our goal is not to simply share information, but to help you make sense of the avalanche of change.

Presenters:   Andrea Stark, MiraVista and

                             Bruce Gehring, Allegiance Group



Up and Running – DME Operations During the COVID-19 Outbreak

DME suppliers are on the front lines of an unprecedented public health event–COVID-19. No one prepared to operate a business amidst state lock-downs and school closings. Just keeping up with the coronavirus-related email is a strain.

On March 27, 2020, at 3:00 PM (ET), and in association with Allegiance Group, MiraVista is hosting a free webinar to summarize significant COVID-19 developments DME suppliers need to manage operations now.

Topics include:

•   Telehealth expansion
•   Legislative action
•   Guidance from CMS, the Office of Civil Rights (HIPAA), and other authoritative bodies

Afterwards, Andrea Stark will open the floor for supplier questions and discussion.

Click here to register.


As public awareness about coronavirus grows, more people are asking questions about the virus—how do I protect myself and my family. Here are links to Federal Resources that can help answer your questions.

CDC website

For updated information and guidance

U.S. Environmental Protection Agency (EPA) website

Learn about disinfectants for use against coronavirus and how long they take to work

Center for Biocide Chemistries

A list of over 200 ready-to-use, dilutable, and wipeable biocidal products that are approved by the EPA as effective at killing viruses like COVID-19.

Kaiser Family Foundation

State Data and Policy Actions to Address Coronavirus

Keeping Home, Schools and Workplaces Safe

Coronavirus hotline — 866-462-3821

We are also including a link from our health care insurance provider:

The Latest Updates on the Coronavirus from Blue Cross NC

We hope this information will help keep you safe!

Allegiance Group Announces Strategic Partnership with BASYS Processing

Allegiance Group announces a new strategic partnership with BASYS Processing, combining Allegiance Group’s industry-leading healthcare billing software, COLLECTPlus, with BASYS Processing’s world-class customer service and innovative debit and credit card processing solutions.

Through this partnership, Allegiance Group will augment its payment processing utilities and enhance the overall customer experience to expand its role as an integrated solution provider (ISP). The integration of COLLECTPlus and BASYS Processing‘s proprietary payment gateway will allow users to achieve better financial results, increase productivity and streamline workflows.

“Allegiance Group has partnered with BASYS because of their superior product platform capabilities and dedication to providing exceptional service for our customers. We are excited about integrating BASYS’ merchant card processing with the COLLECTPlus payment portal. Both companies agree the collaboration will allow our providers to capture patient payment information conveniently, securely and more cost effectively,” said Bruce Gehring, SVP, Business Development Manager for Allegiance Group.

“Earning the opportunity to work with Allegiance Group’s customers is something we are very excited about at BASYS!” said Brad Oddo, CEO of BASYS Processing. “With this partnership, both BASYS and Allegiance Group are actively listening to the needs of COLLECTPlus users and molding the software to requests such as text-to-pay capabilities.”

About BASYS Processing

BASYS Processing makes accepting debit and credit cards convenient, safe and affordable. They provide services and solutions that include countertop, mobile and virtual terminals, as well as e-commerce and point-of-sale, customized to fit any need. BASYS was founded in 2002 on one philosophy: to take care of our merchants, partners and employees so they never want to leave. Learn more about BASYS processing.

About Allegiance Group

Allegiance Group (AG) offers comprehensive patient pay patient billing and debt collection strategies for the Healthcare industry. AG has more than 15 years of experience in the HME, DME and pharmacy industries. Its solutions greatly reduce the amount of time spent on billing while increasing cash recovery and decreasing costs. COLLECTPlus, clients can integrate directly with their billing systems to automate the patient pay billing and collections cycle. The COLLECTPlus process starts with an easy to read invoice statement, followed by bundled services combining several billing and collection activities.

What Can I Automate?

More than half of home medical equipment providers are using partners for collections, deliveries, insurance billing and compliance to take advantage of automation and scale to improve their operational efficiency rates.  If you are not asking yourself “What can I automate” on a regular basis, you may be falling behind.

Asses what you do well within your organization and determine where you may not have the expertise or resources to accomplish critical operational functions efficiently.

Bruce explains five questions to ask to ensure you are maximizing your resources.

Outsourcing has become a key business strategy for both small and large businesses.  Why?  Because it allows companies to focus on performing the tasks they do best. You may want to consider what can I automate and outsourcing as you create your budgets and goals for 2020!

Read more

Reprint from HomeCare Magazine, November 2019, Bruce Gehring