Category Archives: Patient Pay Billing


Allegiance Group Announces Strategic Partnership with BASYS Processing


Allegiance Group announces a new strategic partnership with BASYS Processing, combining Allegiance Group’s industry-leading healthcare billing software, COLLECTPlus, with BASYS Processing’s world-class customer service and innovative debit and credit card processing solutions.

Through this partnership, Allegiance Group will augment its payment processing utilities and enhance the overall customer experience to expand its role as an integrated solution provider (ISP). The integration of COLLECTPlus and BASYS Processing‘s proprietary payment gateway will allow users to achieve better financial results, increase productivity and streamline workflows.

“Allegiance Group has partnered with BASYS because of their superior product platform capabilities and dedication to providing exceptional service for our customers. We are excited about integrating BASYS’ merchant card processing with the COLLECTPlus payment portal. Both companies agree the collaboration will allow our providers to capture patient payment information conveniently, securely and more cost effectively,” said Bruce Gehring, SVP, Business Development Manager for Allegiance Group.

“Earning the opportunity to work with Allegiance Group’s customers is something we are very excited about at BASYS!” said Brad Oddo, CEO of BASYS Processing. “With this partnership, both BASYS and Allegiance Group are actively listening to the needs of COLLECTPlus users and molding the software to requests such as text-to-pay capabilities.”

About BASYS Processing

BASYS Processing makes accepting debit and credit cards convenient, safe and affordable. They provide services and solutions that include countertop, mobile and virtual terminals, as well as e-commerce and point-of-sale, customized to fit any need. BASYS was founded in 2002 on one philosophy: to take care of our merchants, partners and employees so they never want to leave. Learn more about BASYS processing.

About Allegiance Group

Allegiance Group (AG) offers comprehensive patient pay patient billing and debt collection strategies for the Healthcare industry. AG has more than 15 years of experience in the HME, DME and pharmacy industries. Its solutions greatly reduce the amount of time spent on billing while increasing cash recovery and decreasing costs. COLLECTPlus, clients can integrate directly with their billing systems to automate the patient pay billing and collections cycle. The COLLECTPlus process starts with an easy to read invoice statement, followed by bundled services combining several billing and collection activities.

Collection Policy Part 6: Capturing Patient-Pay Balances


Many patients feel healthcare is too expensive. Combine that with the number of high deductible plans on the rise, collecting payments from patients can be challenging. A survey by West, found that nearly three in five Americans delay paying their medical bills. And as each of you know, the longer a bill goes unpaid your chances of collecting the balance deceases. As a result, a certain percentage of patients who you work with will not pay their bill. Many of you deal with this scenario all too frequently! You know the importance of capturing your patient-pay balances.
Continue reading Collection Policy Part 6: Capturing Patient-Pay Balances

What Can I Automate?


More than half of home medical equipment providers are using partners for collections, deliveries, insurance billing and compliance to take advantage of automation and scale to improve their operational efficiency rates.  If you are not asking yourself “What can I automate” on a regular basis, you may be falling behind.

Asses what you do well within your organization and determine where you may not have the expertise or resources to accomplish critical operational functions efficiently.

Bruce explains five questions to ask to ensure you are maximizing your resources.

Outsourcing has become a key business strategy for both small and large businesses.  Why?  Because it allows companies to focus on performing the tasks they do best. You may want to consider what can I automate and outsourcing as you create your budgets and goals for 2020!

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Reprint from HomeCare Magazine, November 2019, Bruce Gehring

4 Compelling Reasons to Create Partnerships


Technology has made it is easier than ever to connect with family, friends, co-workers and business associates. Many business executives have taken advantage of this connectivity to build strategic partnerships with other companies to help grow their businesses. Bruce Gehring discusses 4 compelling reasons to create partnerships with other organizations. By partnering with another organization, you may take advantage of opportunities that will strengthen your business.  Opportunities include sharing product development risks, technology and a range of resources.  Overall, the right partner will spur growth and gain attention for your business.

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Reprint from HomeCare Magazine, October 2019

Collection Policy, Part 5: How to Use Your Collection KPIs


It’s important to know how to use your collection KPIs once you have launched your collections policy. Review your key performance indicators (KPIs) on a regular basis. By keeping an eye on your trends, you will know if you need to adjust your policy or procedures.  Here are some examples:

You discover your days sales outstanding (DSO) is more than 50 days.  According to your policy, you are sending out two invoices during the first 45 days. You may want to adjust your policy by adding a reminder call between the invoices to help collect the balance sooner.

Continue reading Collection Policy, Part 5: How to Use Your Collection KPIs