SOLUTIONS

Understanding Your Opportunity

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Establishing Your Process

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Maximizing Your Payments

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Improving Your Performance

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COLLECTPlus

With reimbursement cuts and increased patient responsibility, you no longer have the luxury to wait for cash payments. Now is the time to get control of your private-pay billing and drive faster returns! Imagine what an automated, private-pay billing process could do for you and your staff–you would not have to worry about:

An automated system can help you focus on what you do best–patient care.

According to Kaiser Family Foundation, of the many patients struggling to pay off medical bills–63 percent say they are no longer receiving medical treatment and almost half say the illness or injury that led to the bills occurred more than one year ago. Can your business wait a year before you receive payment for half of your A/R?  If not, COLLECTPlus can help you collect your private pay balances.  Our four-phase billing and collection system tracks your A/R balances as they age and uses a variety of channels to help collect payments. It is a cost-effective, efficient way to maintain client satisfaction while increasing cash recovery. Our bundled services are transparent and easily tracked through the COLLECTPlus dashboard. And, regular reporting keeps everyone focused on results!

PAYMENT PORTAL

Your clients are accustomed to completing all kinds of transactions online.  You can take advantage of this trend by offering payment options linked to your website on a portal customized with your look and feel. The intuitive format allows clients and clients to easily and quickly pay their bill online.

How Our Online Payments Module Works

When a client visits your company website, which is printed on every correspondence we send, they click on a “bill pay” button that will open to another window.

It’s easy to log on, they just enter their account number and invoice number. Once in the system, your client will verify their billing information and be presented with the amount due on the invoice.

The payment portal features:

Daily online payment reports provide the information you need to update your clients records.

CALL CENTER

Your clients and patients may have questions about their accounts that can result in a delay of payment. Our call center will improve your staff’s efficiency by assigning inbound client calls to professional call center representatives.  The reps are trained to answer basic questions regarding payments and invoices and can facilitate payments using Allegiance Group’s payment portal.

How Our Call Center Works

When a client calls your unique telephone number printed on their statement:

The COLLECTPlus program has greatly improved our patient collections processes. We have seen significant improvements in cash collections and the customer experience since implementing the program. The customer service provided by the Allegiance Group has been very responsive to our needs and we consider them a vital part of our billing team.”

Healthcare Providers