Tag Archives: Patient Collections

Tackling HME Billing Software


Each month HomeCare Magazine reaches out to industry experts to help answer questions relevant to HME Industry.  This month ‘s topic was Tackling the HME Billing Software Market. Because of his experience, Bruce Gehring, our SVP of Business Development, was invited to answer a few questions.  His replies from the HomeCare Magazine’s column on August 22, 2018: 

What sets your company apart in the industry?


GEHRING:
 Allegiance Group offers the industry results for cash recovery and staff efficiency, automated billing solutions compatible with the provider’s software, customizable and patient-friendly communications, flexible payment options to meet customers’ needs, and custom call center services for customer care and billing support.

What are the current challenges in the billing software market?

GEHRING: Three challenges facing HME providers are increasing staff efficiency, improving collections and growing revenue.

How can billing software enhance operations?

GEHRING: With reimbursement cuts and increased patient responsibility, providers need to focus on private pay collections. COLLECTPlus® enables providers to secure payment information up front and engage in an accelerated billing and collection process. This helps providers recover their private pay balances faster and reduce their collection costs.

Want to learn more about Tackling the HME Billing Software Market?

Read the complete column from HomeCare Magazine.

Collection Policy, Part 1: 3 Steps to a Stronger Collection Policy


A written collection policy sets the tone for how you extend credit and collect outstanding balances. It should outline the company’s procedures on a variety of topics such as what information to collect from a patient upfront and how to set up a payment plan. Most importantly, you should publish, train to and abide by the rules that the collection policy sets.

You’ll also want to think about how often you will contact a patient who has an outstanding balance and when to write off if it remains unpaid. The policy should follow the collective culture of your organization and define the workflow of who will complete which tasks throughout the process.

1. Observe the “C’s” of Patient Collections: Clear and Compassionate

Treat every patient the same way – and most importantly, provide clear details so your team can focus on their health and well-being. The conversations can be more about details surrounding co-insurance and payment arrangements.

This isn’t to say that collections of these dollars should be ignored – our goal is to urge you to standardize the way you deal with each patient – and publish the rules. Our experience over the years has shown that these types of actions will both increase your internal team’s confidence in collections and the clarity with which patients work with the organization.

2. Understand the way that Patient AR affects Days Sales Outstanding

We all know that collecting ‘more’ equals greater collections, but all HME providers aren’t affected the same way by their policy. You need to evaluate the type of business you do and the effort involved with chasing down patient balances.

Continue reading Collection Policy, Part 1: 3 Steps to a Stronger Collection Policy