Category Archives: Uncategorized

Philips CPAP Recall Answers from MiraVista

Do you have questions about the Philips recall?  Andrea Stark at MiraVista created some excellent resource materials for providers to reference for dealing with the recall:

No doubt you are familiar with Philip’s voluntary recall of nearly 4 million CPAP, BiPAPs and ventilation devices.  I know there is not a lot of detailed guidance on operational responses … even less on billing implications. Not yet, anyway. It’s still early.

The DME MACs jointly issued a series of frequently asked questions on Friday, June 25, 2021. I recorded a free video summarizing the FAQs and clarifying some of the more ambiguous points. My goal is to help you factor these early Medicare positions.  This information will help you develop your action plans to best serve patients with affected equipment, protect against audits, and minimize cash flow disruptions.
You can get your free copy here.


In addition to the free FAQ analysis, MiraVista created a page on their website to aggregate news and information DME suppliers might need to make plans and strategic decisions about medical billing for affected patients and equipment. Visit


Don’t forget to check out how COLLECTPlus can help you Turn Every Patient into a Paying Patient.

AASM hosts panel discussion on Philips PAP device recall

Tips for Social Distancing

Social Distancing is quickly becoming a standard we need to incorporate in our daily lives to help prevent the spread of COVID-19.  Maintaining an appropriate distance between you and others is one of the best tools to avoid being exposed to this virus. Are you doing everything you can at work to keep your employees safe?

Bruce Gehring outlines ways to limit close contact with your patients while collecting outstanding patient balances. He also highlights how you can easily increase communications to your patients.

Watch video now.

Up and Running – DME Operations During the COVID-19 Outbreak

DME suppliers are on the front lines of an unprecedented public health event–COVID-19. No one prepared to operate a business amidst state lock-downs and school closings. Just keeping up with the coronavirus-related email is a strain.

On March 27, 2020, at 3:00 PM (ET), and in association with Allegiance Group, MiraVista is hosting a free webinar to summarize significant COVID-19 developments DME suppliers need to manage operations now.

Topics include:

•   Telehealth expansion
•   Legislative action
•   Guidance from CMS, the Office of Civil Rights (HIPAA), and other authoritative bodies

Afterwards, Andrea Stark will open the floor for supplier questions and discussion.

Click here to register.

4 Compelling Reasons to Create Partnerships

Technology has made it is easier than ever to connect with family, friends, co-workers and business associates. Many business executives have taken advantage of this connectivity to build strategic partnerships with other companies to help grow their businesses. Bruce Gehring discusses 4 compelling reasons to create partnerships with other organizations. By partnering with another organization, you may take advantage of opportunities that will strengthen your business.  Opportunities include sharing product development risks, technology and a range of resources.  Overall, the right partner will spur growth and gain attention for your business.

Learn more

Reprint from HomeCare Magazine, October 2019