Allegiance Group expands its IT team with the hiring of Robert McCabe as chief information officer. McCabe works closely with IT and account managers throughout the company’s footprint. He will develop and maintain the strategic product roadmap for the company’s products.
With more than 20 years of experience in Client Services for DST Systems, Inc. McCabe held multiple titles including Programmer, Staff Analyst, Project Leader, and Systems Manager prior to holding position as Client Services Director. Robert’s hiring deepens Allegiance Group’s technology capabilities in all categories including client service management, client onboarding and software partner collaboration.
“We’re very excited to welcome Robert to the Allegiance Group team,” said Anne Orrick, co-chief executive officer. “With his strong background and experience in managing large client relationships, he will help guide us to the next level. Through his work with clients to identify, evaluate and prioritize system enhancements, he can help us quickly and efficiently integrated with our software partners.”
McCabe earned his bachelor’s degree from the Embry-Riddle Aeronautical University.
Each month HomeCare Magazine reaches out to industry experts to help answer questions relevant to HME Industry. This month ‘s topic was Tackling the HME Billing Software Market. Because of his experience, Bruce Gehring, our SVP of Business Development, was invited to answer a few questions. His replies from the HomeCare Magazine’s column on August 22, 2018:
What sets your company apart in the industry?
GEHRING: Allegiance Group offers the industry results for cash recovery and staff efficiency, automated billing solutions compatible with the provider’s software, customizable and patient-friendly communications, flexible payment options to meet customers’ needs, and custom call center services for customer care and billing support.
What are the current challenges in the billing software market?
GEHRING: Three challenges facing HME providers are increasing staff efficiency, improving collections and growing revenue.
How can billing software enhance operations?
GEHRING: With reimbursement cuts and increased patient responsibility, providers need to focus on private pay collections. COLLECTPlus® enables providers to secure payment information up front and engage in an accelerated billing and collection process. This helps providers recover their private pay balances faster and reduce their collection costs.
Want to learn more about Tackling the HME Billing Software Market?
Read the complete column from HomeCare Magazine.
Allegiance Group Achieves HITRUST CSF Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates Allegiance Group is committed to meeting key regulations and protecting sensitive information.
HITRUST CSF Certified status demonstrates that the organization’s COLLECTPlus application has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places Allegiance Group in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.
“Organizations, like ours, are under great pressure to meet complex compliance requirements that include technical and process elements such as HIPAA, NIST, ISO and COBIT,” said Anne Orrick, COO, Allegiance Group. “HITRUST CSF is the gold-standard that needs to be met. Allegiance Group is pleased to be able to demonstrate its commitment by achieving HITRUST CSF Certification.”
“The HITRUST CSF has become the information protection framework for the health care industry. The CSF Assurance program is bringing a new level of effectiveness and efficiency to third-party assurance,” said Ken Vander Wal, Chief Compliance Officer, HITRUST. “The HITRUST CSF Certification is now the benchmark that organizations required to safeguard PHI are measured against with regards to information protection.”
A written collection policy sets the tone for how you extend credit and collect outstanding balances. It should outline the company’s procedures on a variety of topics such as what information to collect from a patient upfront and how to set up a payment plan. Most importantly, you should publish, train to and abide by the rules that the collection policy sets.
You’ll also want to think about how often you will contact a patient who has an outstanding balance and when to write off if it remains unpaid. The policy should follow the collective culture of your organization and define the workflow of who will complete which tasks throughout the process.
1. Observe the “C’s” of Patient Collections: Clear and Compassionate
Treat every patient the same way – and most importantly, provide clear details so your team can focus on their health and well-being. The conversations can be more about details surrounding co-insurance and payment arrangements.
This isn’t to say that collections of these dollars should be ignored – our goal is to urge you to standardize the way you deal with each patient – and publish the rules. Our experience over the years has shown that these types of actions will both increase your internal team’s confidence in collections and the clarity with which patients work with the organization.
2. Understand the way that Patient AR affects Days Sales Outstanding
We all know that collecting ‘more’ equals greater collections, but all HME providers aren’t affected the same way by their policy. You need to evaluate the type of business you do and the effort involved with chasing down patient balances.
Continue reading Collection Policy, Part 1: 3 Steps to a Stronger Collection Policy
BBMK Technologies, the company that’s changing the home healthcare industry with its latest cloud-based solution NikoHealth, announces that it has entered into an agreement with Allegiance Group, a firm specializing in strategies to improve private pay collections in the home care and durable medical equipment markets, as an integrated solution provider (ISP). Through this business relationship, NikoHealth will offer the users of its homecare software solutions access to COLLECTPlusTM, a billing service product offering offered by Allegiance Group. COLLECTPlus will provide NikoHealth customers access to proprietary private pay billing collections solutions. It will enable its users to achieve better financial results.
“This relationship will complement the services offered by NikoHealth in the HME/DME market,” said Michael Kutsak, NikoHealth’s Chief Executive Officer. “We are really excited about the new integration of these products. They will provide our customers additional tools to further improve their financial position,” added Kutsak.
“By integrating COLLECTPlus and NikoHealth’s innovative patient management solutions, both companies agree the collaboration will increase productivity. Our providers can capture more of private pay dollars more efficiently and cost effectively,” said Bruce Gehring. Gehring is SVP, Business Development Manager for Allegiance Group.
About BBMK Technologies
BBMK Technologies is a healthcare technology-focused firm that looks to provide a deep, effective and long-term approach to changing the healthcare industry. Its aim is to create a valuable eco-system of healthcare delivery models built on the backbone of new application development. Its innovations rose from the desire to make life easier for all involved in healthcare including patients and healthcare organizations.